Return and Refund Policy

Return & Refund Policy

We offer a 30-day return window from the date you receive your order.

Return Eligibility

To be eligible:

Item must be unused and in original packaging

Return request must be submitted within 30 days

For hygiene reasons, opened or used skincare products may not be eligible for return, unless defective.

How to Request a Return

To request a return or refund, please fill out the Contact Form on the Glasselle website with your order number and reason for return.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Approved refunds will be issued to the original payment method within 5–10 business days after the return is received.

Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

How do I place an order? +

To place an order, simply browse our products, add items to your cart, and proceed to checkout. You can review your order before finalizing your purchase.

What payment methods do you accept? +

We accept major credit cards, PayPal, Shop Pay, and Apple Pay for your convenience and security.

How long does shipping take? +

Standard shipping typically takes 6-10 business days within the continental US. International shipping times vary by location.

What is your return policy? +

We offer a 60-day return policy. If you're not satisfied with your purchase, you can return it within 60 days for a full refund or exchange.