Refund policy

Return & Refund Policy

We offer a 30-day return window from the date you receive your order.

Return Eligibility

To be eligible:

• Item must be unused and in original packaging

• Return request must be submitted within 30 days

For hygiene reasons, opened or used skincare products may not be eligible for return, unless defective.

How to Request a Return

To request a return or refund, please fill out the Contact Form on the Glasselle website with your order number and reason for return.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Approved refunds will be issued to the original payment method within 5–10 business days after the return is received.