Privacy Policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from SiliHeal.

Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, including browser type, IP address, time zone, and cookies. When you make or attempt to make a purchase, we collect personal information such as your name, billing address, shipping address, payment details, email address, and phone number.

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you about purchases

  • Screen for fraud or risk

  • Improve our website and services

  • Provide marketing communications (if you opt in)

Sharing Your Information

We share your information with trusted third parties necessary to operate our business, including:

  • Shopify (ecommerce platform)

  • Payment processors (e.g., Stripe, PayPal)

  • Fulfillment and logistics partners

  • Advertising platforms (Meta, Google, TikTok)

We do not sell your personal data.

Cookies

We use cookies to improve site functionality, analyze performance, and support advertising efforts.

Your Rights

U.S. residents may request access to, correction of, or deletion of their personal information.

Contact Us

For questions about this Privacy Policy or your personal data, please contact us by filling out our Contact Form on the SiliHeal website.

Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

How do I place an order? +

To place an order, simply browse our products, add items to your cart, and proceed to checkout. You can review your order before finalizing your purchase.

What payment methods do you accept? +

We accept major credit cards, PayPal, Shop Pay, and Apple Pay for your convenience and security.

How long does shipping take? +

Standard shipping typically takes 6-10 business days within the continental US. International shipping times vary by location.

What is your return policy? +

We offer a 60-day return policy. If you're not satisfied with your purchase, you can return it within 60 days for a full refund or exchange.